Shipping & Returns

SHIPPING

A selection of shipping quotes and providers will appear at checkout. Goods are dispatched from Australia (prices include GST. These taxes, duties and fees may be levied by your local authorities and are entirely the purchaser’s responsibility. At time of dispatch, we will send you a Shipping Confirmation email so you can track your package. Order details are displayed in your shopping bag at the time of your order. This information also appears in your Order Confirmation email. Our processing and dispatch process starts from the moment we get credit card authorisation and verification. Once the order is accepted and the stock is available, we aim to process and dispatch your order within 1-2 business days, Monday through Friday.

TRACKING MY ORDER

At time of dispatch, your freight service provider will email you so you can track your package. We work closely with our shipping partner to minimize the potential impact of delays through customs for our international customers.

COURIER DELIVERY NOTE

The Health & Beauty Group and our partner courier services do not take responsibility for packages left unattended if no-one is present to collect them at the time of delivery. If someone will not be at the specified address during business hours to take delivery, please select the Australia Post E-Parcel option insted

APPROXIMATE DELIVERY TIMEFRAMES

The delivery time frames through our courier partners are as follows:

  • Australia Post – E-Parcel: 6-10 days within Australia and New Zealand depending on metro or outer metro zones
  • Courier service : 1-3 days within Australia and New Zealand depending on metro or outer metro zones

The above transit times are indicative and have been provided through our courier partners. These transit times may vary due to peak season times and/or
unforeseen events.

REFUNDS & EXCHANGES

Making a return or exchange for a product purchased from www.healthbeautygroup.com.au. Just make sure you send your unopened product(s) and undamaged packaging back to us within 28 days of receiving your order together with a copy of your order confirmation. Please notify us of your intention to return by sending us an email to customerservice@healthbeautygroup.com.au to ensure it is processed in a timely manner. Please note shipping a return is at your own cost and we are unable to refund your original order’s shipping cost. Customs duties and sales taxes are non-refundable through Health & Beauty Group Pty Ltd.

REFUND POLICY FOR VISIBLY DAMAGED PRODUCTS ON RECEIPT OF DELIVERY

If you should receive a visibly damaged product, you must email customerservice@healthbeautygroup.com.au within 7 days of purchasing the product to arrange a refund; Please take a photo of the damaged product and send it to our customer service team email who will review your claim. The refund will be for the purchase price of the applicable product minus any discounts that were applied; shipping costs will not be refunded. If you received a free gift in conjunction with the purchase of this product it must be returned at the customer’s cost prior to a refund being issued.

WHERE SHOULD I SEND MY RETURN OR EXCHANGE?

Australian and New Zealand orders are to be sent back to the Australian warehouse. Please contact our customer service team who will be happy to assist you with the return delivery address in your respective territory – customerservice@healthbeautygroup.com.au.

WHAT CAN I RETURN OR EXCHANGE?

We accept returns and exchanges for unused, sealed products with undamaged packaging. As our products are ingestible, we are unable to accept returns of opened products.

CAN I RETURN PRODUCTS PURCHASED SOMEWHERE OTHER THAN HEALTH & BEAUTY GROUP PTY LTD?

We are unable to accept returns or exchanges for products other than those purchased directly from us at www.healthbeautygroup.com.au. If you purchased your Health & Beauty Group products from a department store, specialty retailer, other online store or elsewhere, please process your return with the original company of purchase.

WHEN CAN I EXPECT MY REFUND?

Refunds will be processed once the return has been received and processed at the respective warehouse. Notifying us of your return prior will ensure we are watching out for your return so it can be processed as efficiently as possible. Refunds are processed back to the method of payment used when placing your original order (either Pay Pal, selected payment provider). Some Payment processing providers & credit card refunds can take up to 2 weeks from processing to be visible on your credit card statement, depending on your financial institution. Once processed, you will receive an email notification.

CAN I CHANGE OR CANCEL MY ORDER?

We are able to modify or cancel your order if you are able to contact us before we dispatch your order to you. Please fill in the form at the top of this page and we will aim to respond within 24 hours, Monday through Friday.